Posted on May 14, 2012 - GC1227

Company: Applanix Corporation
Position: Product Support Analyst
Location: Richmond Hill, Ontario
Salary:
Contact Name: Joanna Katz
Deadline:

Job Description

SUMMARY

With a Bachelor’s Degree in Engineering, you’re looking for a challenging position with a rapidly growing company. You love travelling – and because Applanix has customers worldwide you’ll spend about 50% of your time on the road in the world’s most exciting cities. Supporting our discerning customers is not an easy task, but it’s exciting, different every day, and emotionally rewarding. The company’s customer support group continues to play an important role in our success and we’ll rely on your passion, pursuit of excellence and expertise to ensure our support continues to be the industry’s finest.

With prior experience in a customer support environment, you’re a fearless presenter, and can captivate small groups with your knowledge, humour and poise. If travelling to places like San Francisco and Sao Paolo and from Tokyo to Tampa excites you, we invite you to apply online.

Your responsibilities include:

  • Advising customers, internal sales reps and product managers on applications, product performance and installation-critical topics
  • Assisting in proposal preparation by clarifying technical details
  • Training technical staff and clients in using our products, among the industry's most advanced
  • Installing new products and leading complex customization projects while working closely with engineering staff and clients
  • Responding to customer enquiries and resolving complex issues during installation phases
  • Participating in technical reviews, impact assessments of new releases and reviews of competitive activity, as well as recommending product enhancements
  • Delivering documentation regarding modifications, troubleshooting procedures and problem resolutions
  • Leading troubleshooting at customer's sites - worldwide
  • Guiding and directing less experienced staff

 

Job Qualifications



This is an exciting position if you're very well experienced and accomplished, specifically bringing the following skills and experience to the mission ahead:

Qualifications

  • Bachelors degree in Engineering
  • A minimum of 3 years' experience in technical support or customer service
  • Knowledge of GPS/IMU technology
  • Working knowledge of mapping and surveying
  • Ability to present technical information in understandable form for non-technical recipients
  • Excellent interpersonal and communication skills (verbal and written)
  • Requirement to be available and respond to off-duty calls 24/7
  • Ability to work independently and in a team environment
  • Ability to set priorities and meet deadlines as well as remain flexible

Other Information

 

Our competitive remuneration, outstanding benefits, Employee Stock Purchase Plan and a family-oriented corporate culture round out this position's attractiveness.

Please apply online on the Trimble Careers website at www.trimble.com

Applanix Corporation
85 Leek Crescent


Richmond Hill, On
L4B3B3

Homepage - www.applanix.com
E-Mail - jkatz@applanix.com

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